United States customers please be aware that due to the uncertainty of customs/tarriff fees being charged on parcels entering your country from Australia, we have suspended shipping to the US at this point.  We will continue to monitor the situation and hope this is only temporary.  We apologise for the inconvenience and appreciate your patience.

Unfortunately due to the regulations required, we are currently not shipping to the EU

We endeavour to ship all orders within 4 business days, although you may find it posted much earlier than this. The exception to this is any preordered item.  If you order a preordered item with other items, your entire order will be held until it can be sent as one parcel.

Parcels are generally not posted on weekends or Mondays but if it's possible, then it will be done.  We pack all supplies in plastic sleeves within outer packaging (eco friendly where possible) in order that you may receive them in excellent condition.

A tracking number will be emailed to the email address on the order once a postal label has been processed.  Please check your junk mail if you haven't received one. Add info@astitchintime.net.au as a safe sender to avoid this.

We ship all orders within Australia using Australia Post Parcel Post.  If you require additional insurance on your order please contact via email and this can be organised for you.

All International parcels will be sent via Australia Post with tracking.  If you require additional insurance on your order please contact via email and this can be organised for you.

Most parcels should be delivered within Australia between 5 and 10 business days, however once your parcel has been lodged with Australia Post, it's in their hands.  We will be more than happy to follow up with your tracking number if you are concerned your parcel has been lost.  Please email to discuss.

International Orders may take up to 14-21 working days to be delivered. 

 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned:  Downloadable software, PDF files, or magazines cannot be returned.  Gift Cards cannot be returned or nor can the face value be refunded.  Any fabric or ribbon, once cut, cannot be returned. No returns on buttons.

To complete your return, we require a receipt or proof of purchase. 

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Book with obvious signs of use;

Charts and pre-printed designs that have been opened;

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

info@astitchintime.net.au.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@astitchintime.net.au and send your item to: 247 Sandy Bay Road, Sandy Bay, TAS 7005, Australia.

Shipping

To return your product, you should mail your product to: 247 Sandy Bay Road, Sandy Bay, TAS 7005, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.