FAQ

Here, we provide answers to the most frequently asked questions. We hope your question is included as well. If you need further assistance, please don't hesitate to contact us by phone or email and we will be more than happy to help ~ Kerrilyn & Cath

Q: When can I expect my order to be sent?

A: We aim to process and ship all orders within 48 hours however our shipping policy states to allow 4 business days.  The exception to this is when a Public Holiday falls with those times.  Please note that the shop is Closed on Mondays and no orders are processed on Mondays.

Q: I have paid for Express post, why hasn't my order been sent on the same day?

A: Express Post is the method chosen for the shipping time with Australia Post, it doesn't apply to our processing times.  Once your order is taken to the Post Office the shipping times are out of our hands.  We do aim to process and ship your order within 48 hours though!  Remember the shop is closed on Mondays so if you have ordered over the weekend, your order will go to the Post Office on Tuesday. 

Q: Can I make changes to my order once it has been submitted?

A: The best way to do this would be to contact us at the shop by phone.  We do aim to process online orders quickly and may have already processed your order by the time we read emails.  Our phone number is 0447 902 923. 

Q: Can you help me to work out how much fabric I need for a design?

A: Yes of course!  We are more than happy to help.  Please either phone the shop or email us

Q: Do you do conversions from one thread company to another?

A: Yes we do.  We simply ask that you purchase the threads converted from us as it does take some time to do a thread conversion

 

Email: info@astitchintime.net.au

Phone: 0447 902 923